Tag Archives: customer service

Coffee World-Near Kammanahalli, Bangalore-Review

There is a new Coffee World which has opened near Kammanahalli. We had gone there one evening for some salads.  The one at Eva Mall has some nice salads and waffles, so we thought now that it has opened near our home let’s go there and enjoy their salads however the experience was awe full and here is why:-

1. There were no salads available to begin with though they had displayed a diet menu on all tables.

2. We were served no water until one of our friends asked for it 30 minutes later.  Water was finally served but the waiter served only 1 glass of water when we were 3 in number.

3. We ordered for sandwiches and coffee. It took them another 30 minutes to make the sandwiches which the waiter brought 1 by 1 at an interval of 15 minutes. So My friend had to wait for our sandwiches to arrive so that we could all start together.  As a result of which his grilled sandwich became cold.

4. Another 15 minutes for the 2nd sandwich to come and we decided to start eating rather than wait for another 15 minutes for the 3rd sandwich.  Both the sandwiches were finished but the 3rd one was yet to arrive.

5. When the 3rd sandwich came it was a white bread sandwich instead of a brown bread one.  So the waiter had to take it back to get us the right one. 15 more minutes and the 3rd sandwich (which now was our 4th sandwich technically) arrived but I guess this time they ran out of vegetables because the only vegetables the sandwich had was onions and capsicum. There were no tomatoes, no lettuce.

6. Coffee never came, so we had to remind them and were told that we never ordered coffee.

All in all very bad customer service and equally bad eating experience. Not recommended at all. Rather go to CCD or a Barista.

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Rule of Anarchy

I think I live in a jungle, no I am sure I live in a jungle village. I have run out of cooking gas and its been 25 days Bharat Gas has been efficiently inefficient in not delivering gas but delivering false promises; Gas delivery happening today at 11 a.m. which becomes 2 p.m. after 12 noon and then 6 p.m. by the time its 4 p.m. and after 6 p.m. it becomes delivery happening next day. Apparently Bharat Gas is known for their ever delaying delivery in Bangalore. However their website has all the big talks on customer satisfaction and customer being the king. The days of the monarchy being over; customer being the king backfires everywhere in Bangalore, be it plumber, who will tell you that he will come for sure, and he does come after 15 days of chasing when he realizes that the next day is a dry day and he would need more money to buy alcohol in black. Autowalahs are the shining example of customer service and performing their duties of taking us helpless commuters to our destination when it rains and IT city roads are water logged, when open drains become death traps; They simply look at you top to bottom and do a quick mental calculation which depends on how drenched you are and how far do you stay because that is exactly proportionate to the amount of fleecing that they can do.

 

Karnataka, I think, is the only state where you need a ration card to get a new connection for cooking gas. No election card, no passport (which you used to travel to USA when 9/11  happened), no nothing doing, only ration card. So what do you do if you were stupid enough to think that driver’s license, passport, voters card, pan card are all government authenticated valid documents and missed out on making a ration card? The answer is simple, you buy gas in black and the vendors will happily sell you cooking gas illegally because the state itself promotes dishonesty by tying up your hands since you don’t have a ration card. How does one get a ration card? Well I don’t know, I don’t even want to know because I anyway won’t be going to a ration shop, stand in a queue to buy my share of dust filled, husk filled, stone laden grains.

 

Why do I get a feeling that it is more useful if you are either a poor or a rich kid in this country, or may be a dalit because general category people from middle class families can’t arm twist the government nor do they get anything from the government’s kitty because the government won’t get anything from the educated middle class. They can’t brain wash us by giving us saree or free TV sets, nor can they earn heavy revenue from us because we won’t be starting a infrastructural project in their state. Yes all we do is pay our taxes on time which helps them get their salaries and buy new cars with great shock absorbers after all in Bangalore you need great shock absorbers and huge asses to take all the bumpy rides. I am sure I must have broken a few small bones already in 2 years becuase I don’t have a huge cushy ass, but repetitive torture of bumps, pot holes, open drains, no footpaths, lot of traffic has already numbed my senses to feel any more pain.

 

I have already given an ultimatum to my husband to get out of this village before I lose my mental balance and he finds me in some city mental hospital.

 

Here’s my wish list (which no one is interested in but still):- I want gas delivered on time and not wait for 20-25 days every month, I want good and intelligent customer service from my credit card company especially Citibank which goes berserk every month precisely 10 days before my due date fearing I might runaway to Afghanistan, I want good customer service from Airtel which can not provide a simple service like call conferencing, where agents don’t understand the difference between call details and call charges, I want quick resolution of petty problems like fixing water pipes which took an entire day of pestering, no 1000 bucks grocery bill where the grocery list contains potato, onion, mango, orange, bread and milk, I want better roads where I can walk without a life or accident insurance, I want footpaths and not drain covers in the guise of footpath, I want honest autowallas. Ah! Me and my huge expectations.

 

Note:- Hate comments though not welcome, will anyway get them on my blog because that’s what people do, join on-line fight clubs and not address real issues.

But the Colour is the Same no Madam

How silly is the business sense of Bangalore? 

To make our 1st Valentines special, I went to “Floral Designs” on 42 Vittal Mallya Road, to order flowers to be delivered to my husband. 

I was asked to place the order on 12th itself because of Valentines rush. So I did as was asked, made the payment and kept waiting for my husband’s phone call on 14th

Feb. 14th Feb:-  Vinayak calls me to thank me for the flowers. I ask him, “what flowers have you got”? 

He says, “5 pink roses and 5 white carnations.” 

But I asked for 10 pink carnations and 5 white carnations, not roses. 

Disappointed I call up their number 080-22997444. The phone was answered by a girl. What followed after that is comical.  

I called up the person who was to deliver flowers. 1st the call was handed over to this girl who could hardly speak English (this girl is talking on phone to an irate customer and that is me).  I tell her that I ordered for 10 pink carnations and 5 white carnations and they have sent roses.  

She replies, “uh….oh….mm…am….” 

I repeat myself by paraphrasing my sentence in 5 different ways thinking something will get inside her skull.

Her response still is, “oh..um…am…mm…” then she gets the idea of “tarkaoing” or getting rid of my call by saying, “What is your number madam we will call you back”.  To this I scream at her, “Why do you need my number?” 

And then she sets an exemplary example of Bangalore’s customer service  She hangs upcan you believe that? 

I call up again, this time asking for a manager or a supervisor straight away… She says, “No one is here”.  I tell her, “Give the phone to someone who can at least talk”. This hurts her ego, she says a loud YES. I say, “What yes? I don’t think you can talk”. 

She gives the phone to a man. I tell my story to him  again that I asked for carnations and you sent roses.  

He replies, “Today lot of order mam that’s why confusion”. 

I tell him, “This is your job.  You can’t expect me to accept your mistake”He says “Sorry sorry, give me your number I will check and call back”. I scream at him and say, “What will you check when I am telling you roses have been delivered.  This is the 1st time I have used your services and I am disappointed”.  

The man  says sorry and says something really funny. He says, “But the colour is the same no madam?” To which I lose my temper and say, “I ask for cabbage you give me cauliflower and say the colour is the same na madam? But isn’t it a different vegetable?” 

He says, sorry again and I say, “Thank you very much” and keep the phone down. 

His logic was, give me Sita or Geeta, how on earth does it matter? After all both have holes.  

This incident is not the 1st of its kind. Bangalore has a long way to go in terms of business sense and customer service. 

The burning example is the attitude of the Autowallas, on which I have already written a blog post. The CCD that you visit anywhere in Bangalore deliver your order on the table and give you the bill with it without bothering to find-out if you would want something else.  They don’t mind giving 100 bills and (thus waste paper) if you order 100 times but it is like a way of saying, “have your coffee fast and fuck off.” (at-least that’s how I would like to interpret it) 

Go to any hi-fi restaurant, to compete with Delhi Mumbai, they will have an elaborate menu, but ask them something from the menu, their usual response is, “we don’t have it ma’am.” (If you don’t have it why do you have it on the menu”?) 

Recently I went to buy sarees for my wedding but the shops that I went to were least interested in showing their stuffs to me. And when I talk of ‘them’ I am talking about places like, Deepam, Nalli etc on M.G. Road. Later I bought sarees worth 13,000/- Had it been Delhi, Kolkata, there comes complimentary  gift packing of saree, fall stitching and Tea or Coffee or soft drinks with a bill of that huge an amount. 

The tele marketing calls that I get also comes from people who can not even talk in either English or Hindi and they are sitting there to sell products. (how on earth does HDFC, SBI, Barclays etc think that they are going to get customers when the tele caller can’t even speak properly)

I with my friend were served fried rice in a restaurant in Vasanth Nagar which had cockroach. In Delhi, as a customer service gesture, a shop keeper will not charge you the money for that item and will replace it for free.  Here we had to fight with the restaurant owner with the bill. (Off-course we simply walked out without paying)

This post is going to continue because I am kind of on a mission to name all those people who cheat people (customers). In case you faced any such bad customer service or cheating please leave your story in the comment section.