How silly is the business sense of Bangalore?
To make our 1st Valentines special, I went to “Floral Designs” on 42 Vittal Mallya Road, to order flowers to be delivered to my husband.
I was asked to place the order on 12th itself because of Valentines rush. So I did as was asked, made the payment and kept waiting for my husband’s phone call on 14th
Feb. 14th Feb:- Vinayak calls me to thank me for the flowers. I ask him, “what flowers have you got”?
He says, “5 pink roses and 5 white carnations.”
But I asked for 10 pink carnations and 5 white carnations, not roses.
Disappointed I call up their number 080-22997444. The phone was answered by a girl. What followed after that is comical.
I called up the person who was to deliver flowers. 1st the call was handed over to this girl who could hardly speak English (this girl is talking on phone to an irate customer and that is me). I tell her that I ordered for 10 pink carnations and 5 white carnations and they have sent roses.
She replies, “uh….oh….mm…am….”
I repeat myself by paraphrasing my sentence in 5 different ways thinking something will get inside her skull.
Her response still is, “oh..um…am…mm…” then she gets the idea of “tarkaoing” or getting rid of my call by saying, “What is your number madam we will call you back”. To this I scream at her, “Why do you need my number?”
And then she sets an exemplary example of Bangalore’s customer service She hangs up…can you believe that?
I call up again, this time asking for a manager or a supervisor straight away… She says, “No one is here”. I tell her, “Give the phone to someone who can at least talk”. This hurts her ego, she says a loud YES. I say, “What yes? I don’t think you can talk”.
She gives the phone to a man. I tell my story to him again that I asked for carnations and you sent roses.
He replies, “Today lot of order mam that’s why confusion”.
I tell him, “This is your job. You can’t expect me to accept your mistake”He says “Sorry sorry, give me your number I will check and call back”. I scream at him and say, “What will you check when I am telling you roses have been delivered. This is the 1st time I have used your services and I am disappointed”.
The man says sorry and says something really funny. He says, “But the colour is the same no madam?” To which I lose my temper and say, “I ask for cabbage you give me cauliflower and say the colour is the same na madam? But isn’t it a different vegetable?”
He says, sorry again and I say, “Thank you very much” and keep the phone down.
His logic was, give me Sita or Geeta, how on earth does it matter? After all both have holes.
This incident is not the 1st of its kind. Bangalore has a long way to go in terms of business sense and customer service.
The burning example is the attitude of the Autowallas, on which I have already written a blog post. The CCD that you visit anywhere in Bangalore deliver your order on the table and give you the bill with it without bothering to find-out if you would want something else. They don’t mind giving 100 bills and (thus waste paper) if you order 100 times but it is like a way of saying, “have your coffee fast and fuck off.” (at-least that’s how I would like to interpret it)
Go to any hi-fi restaurant, to compete with Delhi Mumbai, they will have an elaborate menu, but ask them something from the menu, their usual response is, “we don’t have it ma’am.” (If you don’t have it why do you have it on the menu”?)
Recently I went to buy sarees for my wedding but the shops that I went to were least interested in showing their stuffs to me. And when I talk of ‘them’ I am talking about places like, Deepam, Nalli etc on M.G. Road. Later I bought sarees worth 13,000/- Had it been Delhi, Kolkata, there comes complimentary gift packing of saree, fall stitching and Tea or Coffee or soft drinks with a bill of that huge an amount.
The tele marketing calls that I get also comes from people who can not even talk in either English or Hindi and they are sitting there to sell products. (how on earth does HDFC, SBI, Barclays etc think that they are going to get customers when the tele caller can’t even speak properly)
I with my friend were served fried rice in a restaurant in Vasanth Nagar which had cockroach. In Delhi, as a customer service gesture, a shop keeper will not charge you the money for that item and will replace it for free. Here we had to fight with the restaurant owner with the bill. (Off-course we simply walked out without paying)
This post is going to continue because I am kind of on a mission to name all those people who cheat people (customers). In case you faced any such bad customer service or cheating please leave your story in the comment section.